Terms of service

Terms and Conditions

SHL Company welcomes your visit to this website and we are pleased to provide all the information and services, The following are the legal terms and conditions imposed on all visitors to this website , mobile application and related websites: –

Your entry on the website indicates your knowledge and acceptance of these terms and conditions and your full agreement with them, which is your confirmation of commitment to the content of the terms and conditions of SHL Company and its website and mobile application.
Membership of those less than 18 years old is not allowed. SHL Company website has the right to cancel any membership of any member who has not reached 18 years old.
When registering on the website, you are obligated to provide us with some information regarding the completion of the registration process and to include your password, and upon accepting the application you will be a member on the website.
The website is not responsible for keeping your information and password confidentiality, in the case that you have given your information to another person and in the case of any operations that may be unreliable then the website has the right to stop the account completely without referring to you.
SHL Company grants the customer a license that can’t be transferred or cancelled in order to use the website in accordance with the specific terms and conditions. The purpose of this license is to shop and purchase personal items sold on the website or browse the website to obtain prices or specifications for our products, and it is prohibited to use for commercial purposes or use in the name of any other person, except for what has been permitted by us clearly and transparently in advance, and any breach or violation of these terms and conditions will lead to the immediate revocation of the license granted in this paragraph without any prior notice to you.
SHL Company is obligated to fully maintain the confidentiality of all data related to all customers registered on the website. No party is provided with any private information about your account except the name, phone number and address in the case that you make any purchase.
The content included in this website, including but not limited to, are text, graphics, images, sounds, videos, downloads, links or source codes “Services and materials” are owned by SHL Company website and are protected by copyright in accordance with the law on intellectual property protection, as SHL Company has invested money, time, and effort to develop it.
SHL Company reserves all copyrights, trademarks, patents, and other intellectual property rights in the services and materials. The materials and services are limited to SHL Company customers and are only available for their convenience. SHL Company does not grant you any ownership or license rights to any of these services and materials.
Any unauthorized use or reproduction of the information, services, materials and property rights contained in this website and the rights of others or that violate public order, public morals or the intellectual property of others rights is strictly prohibited.
SHL Company assumes no responsibility for any loss or damage arising directly or indirectly from the use of the website including loss or special, incidental or consequential damages, or the loss or damage caused by it in any way, including for example no limitation arising from any defect, error, deficiency or inaccuracy in this website.
SHL Company does not bear or accept any responsibility regarding your ability to link to another website or the consequences of dealing with the content of another website, and any hyperlinks within this website are intended to provide information and provide convenience for you, and SHL Company has not analyzed or verified it, and does not involve the inclusion of SHL Company for these Hyperlinks on any approval of the materials available these websites and do not bear any criminal or civil liability accordingly ,and no third party has the right to claim anything or compensation for that.
SHL Company recommends to its valued customers to ascertain the terms and conditions of legal restrictions for other websites that may be harmed others through SHL Company website, which SHL Company disclaims responsibility according to the previous paragraph.
In the case that you are concerned about your data, you have the right to request access to the personal data that we have held about you or previously transmitted to us, and you have the right to request that any errors in your personal data be corrected and this is done for free.
We may transfer your information to other companies in our group or to our agents and contractors to help us in related transactions, for example to a third party to help us deliver products to you and receive payments from you and use them for statistics and marketing research purposes or to assist the customer service team or to send our offers, and we may need to share information with a third party in order to protect against fraud and reduce credit risk.
All customer posts on the website and what you provide to us including – but not limited to, questions, criticisms, comments and suggestions combined in the term “posts” become our exclusive property, and in no way belong to the customer, as well as the rights that apply on any type of post, and as soon as you share your comments or criticisms on the website, you also grant us the right to use the name you display that is directly related to this criticism or comment or any other content, and you are not entitled to use a fake email address or claim that you are another person or try to mislead us or any other party In terms of authenticity and reliability of any of these posts, we may delete or hide any of these posts, but we are not obligated to do so.
With regard to any competition on the SHL Company page on Facebook, we use the data to notify the winners and to announce our offers, and you can find more details about the terms of participation in each contest / competition via our page on Facebook.
In the case of a violation of these laws, the legal team of SHL Company will deal with the customer and his account will be deactivated and prevented from making any requests on the website of SHL Company, and the company has the right to take the necessary legal actions to preserve its right.
These terms and conditions are interpreted and applied according to the laws in force in Egypt, according to which each person agrees to appear in the judicial court bodies in Egypt and waive any objections related to the place.
In addition to any legal provisions or judicial redress procedures, we may immediately and without prior notice to you to amend or delete any of these previous terms and conditions or to cancel any or all of your rights granted under the terms and conditions, In any case to terminate this contract, you must immediately stop visiting and using the website, as well as issuing legal provisions or judicially fair procedures, we may immediately cancel all passwords or other account identification methods granted to you, and we reject any visit or use of this website entirely or partially, Any invalidation of this agreement will not affect all rights and obligations, including, for example, the payment obligations of the parties issued before the date of termination of the contract, and therefore you agree that the website operators will not bear responsibility for you or any other individual as a result of the suspension or termination of the service, If you are dissatisfied with any of the terms, conditions, regulations, policies, guidelines, or practices of EgyServ Company, you can stop visiting the website.

Privacy and Data Protection Policy

SHL Company , a company registered and functioning under the Egyptian laws, with headquarters in Egypt, commercial register number 20809 , having fiscal registration and VAT no. 669-924-997,

(the “Company” or “We”),respects the privacy of its customers’ and uses its best effort to ensure the protection of their personal data and information, by complying with all applicable legislation relating to the protection of personal data.

For this purpose, we implement the following Privacy and Data Protection Policy (“Policy”), which sets out the main aspects in relation to which personal data we collect and process on our Website, for what purposes we collect and process such data, how we use such information, how you can change such information, your preferences for our communication with you as well as how we ensure the protection of such personal data and your rights relating to your personal data.

We comply with the applicable legal provisions and the personal data we receive and/or collect from you, process, store or keep are processed according to the applicable legislation and exclusively for the purposes provided within this Policy .

It is important to mention that this Policy applies to you irrespective of the manner how you access our website, respectively it covers any device through which our Website is made accessed by you (via phone, tablet, PC etc.).

Mention should be made that our cookies policy is part of this Policy.

1. Acceptance of the Privacy and Data Protection Policy

Before further action on our Website, we strongly recommend you to read this Policy carefully.

If you do not agree with this Policy and you do not want your personal data to be used as it is detailed herein, you should not continue to use our Website and not provide us with your personal data.

We underline that every time you use our Website, you are subject to our Policy and by further accessing, browsing and otherwise using our Website, you confirm that you have read, understood and consented to this Policy.

1. What Personal Data We Collect

2. Personal data

When you access or browse our Website, as well as when you make online purchases through our Website, when you subscribe to our e-bulletins and website which announce our services and campaigns, we will collect some of your personal data to serve you better, such as:

your name, family name, gender, date of birth,
e-mail address, phone number,
billing details and delivery addresses,
personal interests, feedback, browsing and shopping preferences,
your location.

Please note that in order for you to be able to create a personal account on our Website and to make any online purchase it is mandatory for you to provide us with all the personal data mentioned above. If you do not agree to provide us such personal data you will not be able to create your own personal account and/or make purchases on our Website.

1. Technical and statistical data and information

We mention that beside the personal data detailed above we can collect information about your device as well as other statistical and technical data and information such as frequency and duration of your visit of the Website times of ordering and IP address at the time of ordering statistics about product pages visited ordered products.

These data are collected and used by us in order to analyze your visitor actions preferences administer the website for statistical purposes security reasons.

The statistical technical data provided by your browser device can also be used for marketing advertising purposes with the mention that these data will not be connected with your personal data will not be used to identify you.

1. Data information regarding payment (bank information payment card details)

As part of processing any order depending on payment method selected by you when placing your order will be requested provide data regarding bank account information regarding credit card following for such data used both performing payments us refunds case may be.

We mention that in such case, you will offer your payment data directly to the payment processor and not to us and therefore, you will be subject to the privacy policy of the payment processor.

We recommend you to read these terms and conditions before selecting this payment method. The credit card information used for placing your order shall never be kept or stored in our system.

1. How We Use Collected Personal Data

Accordingly, we collect your personal data for the following purposes:

To create a private account for you on EgyServ website (e.g. your name, email),
To process your orders through online services (e.g. your name, address, date of birth),
To send SMS notifications to inform you about deliveries (e.g. your cell phone number),
To send marketing offers such as news bulletin and catalogues (e.g. your e-mail address, name and mail address),
To inform you about delivery problems relating to your ordered products (e.g. your phone number, street address),
To respond to your queries and inform you about new or changed services (e.g. your e-mail address),
To analyze your personal information so that we can provide you with marketing offers and information that fits your preferences (e.g. your e-mail address, shopping habits, other technical and statistical data),
To verify that you are of legal age for online shopping (e.g. your date of birth)

Please note that we do not and will not knowingly collect information from any unsupervised person under the age of 18. If you are under the age of 18, you must not use this website or submit any personal data to us.

Moreover, the personal data collected by the Website shall be used also for the following purposes:

To process and complete ordering processes and to ensure communication with our customers in order for us to fulfil our obligations deriving from any transaction concluded between our customers and us,
To provide you with information about our products services campaigns promotions other notices information,
To gain a better understanding of our customers’ shopping preferences and to further offer them a personalised experience on our website,
To carry out trend and statistical analyses including for marketing other intern purposes of the company,
To reinforce website security.

1. How We Share Collected Personal Data

The personal data collected on the website may be shared with disclosed to or processed by our personnel or partner companies that provide related services (such as companies providing cargo delivery services call centres database services advertising marketing agencies etc.).

However, your personal data is in any case protected by the Company and we also make sure that such companies with which your personal data is shared to protect ensure privacy same level for personal data.

We have no control assume no liability transfers personal data other information performed other partner companies provide related services website connection hereto.

1. Cookies policy

This section refers to cookies web pages operated SHL . Please note order insure proper functioning Website sometimes place small data files called cookies device.

A cookie small text file letters numbers website places computer telephone other device visit website information navigation website cookies installed request issued web-server browser e.g Internet Explorer Chrome contain software spyware virus programs access information hardware user function cookie enable website remember actions preferences e.g login language font size other display preferences period time don’t keep re-entering whenever come back site browse one page another.

Use of Cookies

The cookies industry standards used make sure shopping website efficient safe cookies used shopping websites.

Cookies represent part website functions main purpose improve ease experience Website remembering actions user identifying use cookies sustain efforts SHL offer best services Also using cookies able inform fast easy manner offers easy way online advertising.

Moreover information collected cookies allows improve Website adapt content user’s preferences individual needs improve result searches maintain enhance functionality performance Website.

The cookies used Website will not used purposes ones stated.

What type of cookies are used on this website?

Our Website uses following types cookies:

Ø Technical cookies: These allow user browse Website use functions such shopping basket wishlist.
Ø Analytical cookies: SHL uses analytics cookies calculate number users visit website registered These cookies make possible measure analyze way users browse Website.
Ø Preference cookies: Whenever users browsing shopping Website site remember preferences e.g location preferred language Thanks these cookies able offer users simple convenient personalized browsing experience.
Ø Advertising cookies: These cookies used show advertisements relevant users helps EgyServ measure effectiveness advertising campaigns When browsing Website users accept SHL download these types cookies devices consult user visits Website future.

Who uses information stored in cookies?

The information stored in cookies on our website is used exclusively by us with exception those identified further “third party cookies” used managed external bodies provide us services requested us improve services user’s experience navigating website main services “third party cookies” used obtain statistics access secure payment transactions carried out.

1. How do I disable delete use cookies?

You can control delete restrict block cookies this Website time modifying configuration browser You can delete all cookies already computer set most browsers prevent placed If however manually adjust preferences every time visit site some services functionalities work.

While configuration every browser different cookies configuration usually carried “Preferences” “Tools” menu For more details configuration cookies browser please check browser’s “Help” menu.

1. How can I avoid using cookies on this website?

If prefer avoid using cookies this Website first need disable cookies browser Please note choose disable cookies take advantage features may able access certain functions Website.

By continuing use SHL website accept our cookies policies.

1. Security Protection Data

The Company respects privacy customers’ personal information uses best efforts using latest technology ensure same.

All physical electronic managerial measures adopted ensure security system All data stored backed secure servers home abroad. The data obtained through our website transferred via SSL Secure Socket Layer technology ensures secure transfer data.

On pages where provide payment details website notice far right address line depending browser use appears image lock key first letters appearing address line change http https see sure website secure servers.

1. The rights our customers visitors regarding their personal data

The General Data Protection Regulation “GDPR” gives certain rights individuals relation their personal data Accordingly happy offer transparency access controls help users take advantage those rights As available except limited under applicable law rights afforded individuals are:

Right access right informed request access personal data process about;
Right rectification right request amend update personal data inaccurate incomplete;
Right erasure right request delete personal data;
Right restrict right request temporarily permanently stop processing all some personal data;
Right object right time object processing personal data grounds relating particular situation right object personal data processed direct marketing purposes;
Right data portability right request copy personal data electronic format right transmit personal data use another party’s service;
Right subject automated decision-making right subject decision based solely automated decision making including profiling where decision would legal effect produce similarly significant effect;

If have questions privacy rights exercise please contact us If have concerns around processing personal data hope continue work resolve However also contact right lodge complaint Consumer Protection Agency.

1. Newsletters messages alerts Opting out e-Bulletin Subscription

We offer right control whether receive during whole experience Website respect please informed purposes direct marketing since initially collect personal data context sale products through Website require consent further use personal data offered commercial purposes However always revoke consent personal information used marketing purposes Sending news bulletins sending offers e-mail address including initially collect personal data each occasions receive one messages unsolicited communication If choose opt out e-bulletin subscription continuously time easily opt free charge easy manner e-bulletin subscription clicking link “If wish receive emails please click unsubscribe” appearing e-bulletins send regular basis submitting notice Egyserv@egyserv.org membership email